Legal Agreement
These terms govern your use of HGZY. Please read them carefully before registering or placing any bets. By creating an account on HGZY, you confirm that you have read, understood, and agreed to everything on this page.
Key Points
These six points summarise the most important parts of the HGZY Terms and Conditions. They do not replace the full terms — please read everything below.
Each player is allowed one HGZY account only. Duplicate accounts will be closed and any balances forfeited. Your account must be registered in your real name and you must be at least 18 years old to play on HGZY.
All bonuses on HGZY come with wagering requirements that must be met before withdrawal. Bonus funds and real money funds are tracked separately. Attempting to abuse bonus offers will result in account suspension.
HGZY processes deposits via bKash, Nagad, and Rocket. Withdrawals are sent to the same wallet used for deposit. You must verify your account before your first withdrawal can be processed by HGZY.
Fraud, collusion, use of automated betting software, and any attempt to exploit technical errors are strictly prohibited on HGZY. Accounts found engaging in these activities will be permanently closed without notice.
You are responsible for keeping your HGZY login credentials secure. HGZY will never ask for your password. Any activity on your account before you report a security breach is your responsibility under these terms.
HGZY reserves the right to update these Terms and Conditions at any time. Changes take effect when published on this page. Continued use of HGZY after an update means you accept the revised terms.
Welcome to HGZY. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and HGZY Casino ("HGZY", "we", "us", "our"). By accessing the HGZY website at hgzy.casino, creating an account, making a deposit, or placing any bet or wager on the platform, you confirm that you have read these Terms in full and that you agree to be bound by them.
If you do not agree with any part of these Terms, you must not use HGZY. These Terms apply to all products and services offered on the HGZY platform, including casino games, sports betting, live dealer games, instant-win games, and any promotional offers.
Important: These Terms are written in English. In the event of any dispute, the English version of these Terms is the authoritative version. HGZY recommends that all players read these Terms carefully before registering an account.
HGZY operates under a valid gaming licence issued by a recognised regulatory authority. The licence number and issuing authority are available on request by contacting HGZY support. HGZY is committed to operating a fair, transparent, and responsible gaming platform for all players.
To register and use an HGZY account, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:
HGZY reserves the right to request proof of age and identity at any time. If a player is found to be under 18, their account will be immediately closed, all winnings will be forfeited , and any deposits made will be returned to the payment method used, minus any amounts already wagered.
Each player may hold only one active account on HGZY. Opening multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. If HGZY identifies duplicate accounts, all accounts will be closed and any balances may be forfeited at HGZY's discretion.
When registering, you must provide accurate and complete information including your real name, a valid phone number, and a secure password. You must keep this information up to date. If your contact details change, you are responsible for updating them in your HGZY account settings promptly.
Account Security: Choose a strong, unique password for your HGZY account. Do not share your login credentials with anyone. HGZY support staff will never ask for your password. If you suspect your account has been accessed without your permission, contact HGZY support immediately.
HGZY accepts deposits via bKash, Nagad, and Rocket. All deposits are credited to your HGZY account in real time once the transaction is confirmed by the payment provider. The minimum deposit amount on HGZY is ৳50. There is no maximum deposit limit, though HGZY may apply transaction limits for security purposes.
All funds deposited into your HGZY account must come from a payment method that belongs to you. HGZY does not accept deposits from third-party accounts. If a deposit is received from a payment method not registered in your name, HGZY reserves the right to hold the funds pending verification and may return them to the source.
Withdrawals from your HGZY account are processed to the same mobile wallet used for your most recent deposit. HGZY does not send withdrawals to third-party accounts or payment methods not associated with your registered account.
The minimum withdrawal amount on HGZY is ৳200. Standard withdrawal requests are processed within 30 minutes during business hours. In some cases, particularly for larger amounts or first-time withdrawals, HGZY may require additional verification before releasing funds.
Withdrawal Tip: Make sure your HGZY account name matches the name registered on your bKash or Nagad account. Mismatched names are the most common reason for withdrawal delays on HGZY.
HGZY offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms published alongside each offer, as well as the general bonus rules set out in this section. In the event of a conflict between a specific promotion's terms and these general Terms, the specific promotion terms take precedence.
Unless stated otherwise in the specific promotion terms, the following general rules apply to all HGZY bonuses:
No Bonus Abuse: Creating multiple accounts to claim the same bonus more than once is considered fraud and will result in permanent account closure and forfeiture of all funds on HGZY.
All games available on HGZY use certified Random Number Generator (RNG) technology to ensure that outcomes are completely random and not influenced by any external factor, including bet size, account history, or previous results. HGZY's RNG systems are independently tested and certified by recognised third-party testing laboratories.
The Return to Player (RTP) percentage for each game is published in the game's information panel. RTP figures represent the theoretical long-term return and do not guarantee any specific outcome for any individual session or bet.
The following activities are strictly prohibited on HGZY. Engaging in any of these activities will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:
Zero Tolerance: HGZY operates a zero-tolerance policy on fraud and collusion. All suspicious activity is investigated thoroughly. Where fraud is confirmed, HGZY will pursue recovery of funds through all available legal channels.
HGZY reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in the following circumstances:
If your HGZY account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited. If your account is closed for any other reason, HGZY will return your real-money balance (excluding bonus funds) to your registered payment method within a reasonable timeframe.
Players who wish to close their own HGZY account voluntarily may do so by contacting HGZY support. Voluntary account closure requests are processed within 24 hours.
HGZY is committed to promoting responsible gaming. We believe that gambling should be an enjoyable form of entertainment, not a source of financial hardship or personal distress. HGZY provides a range of tools to help players manage their gambling activity:
If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming page on HGZY for guidance and support resources. HGZY staff are trained to assist players who raise concerns about problem gambling.
18+ Only: HGZY takes its obligation to prevent underage gambling seriously. If you know of a minor attempting to access HGZY, please contact our support team immediately at [email protected].
HGZY collects and processes personal data in accordance with its Privacy Policy, which is available at hgzy.casino/privacy-policy. By registering an account on HGZY, you consent to the collection and processing of your personal data as described in the Privacy Policy.
HGZY uses your personal data to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the platform. HGZY does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law.
To the maximum extent permitted by applicable law, HGZY's total liability to any player for any claim arising out of or in connection with these Terms or the use of the HGZY platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim.
HGZY is not liable for any of the following:
Nothing in these Terms limits HGZY's liability for fraud, death, or personal injury caused by HGZY's negligence, or any other liability that cannot be excluded by law.
HGZY reserves the right to update, modify, or replace these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. HGZY will make reasonable efforts to notify players of significant changes via email or an in-platform notification.
Your continued use of the HGZY platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using HGZY and may request account closure by contacting support.
Stay Informed: HGZY recommends checking this page periodically to stay up to date with the current Terms. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.
If you have any questions about these Terms and Conditions, or if you need assistance with your HGZY account, our support team is available 24 hours a day, seven days a week.
HGZY aims to respond to all email enquiries within 24 hours. Live chat responses are typically within 5 minutes during peak hours and within 15 minutes at all other times.