Player Wellbeing
At HGZY, gambling is meant to be fun — nothing more, nothing less. We provide every player with the tools, information, and support needed to keep it that way. If it ever stops being fun, we are here to help.
Minimum age to play on HGZY — strictly enforced
Support available for players who need help
Free responsible gaming tools built into every account
Cost to use any responsible gaming tool on HGZY
Our Commitment
Gambling is one of the most popular forms of entertainment in Bangladesh, and HGZY is proud to be a platform that millions of players trust. But we also know that for a small number of people, gambling can become a problem. That is why responsible gaming is not just a page on our website — it is built into how HGZY operates every single day.
Every HGZY account comes with a full suite of responsible gaming tools, available for free, at any time. You do not need to be in crisis to use them. Setting a deposit limit or taking a short break is just good practice — and HGZY makes it easy to do both.
Our support team is trained to recognise signs of problem gambling and to respond with care and without judgement. If you reach out to HGZY about a gambling concern, you will be treated with respect and given practical help — not just a list of links.
HGZY's Promise: We will never use responsible gaming tools against you. Requesting a limit or a break will never affect your account standing, your bonuses, or how HGZY treats you as a player.
HGZY will always prioritise a player's wellbeing over short-term revenue. If we identify signs of problem gambling, we will act — even if the player has not asked us to.
HGZY does not send promotional offers to players who have set deposit limits, are in a cooling-off period, or have previously self-excluded. Marketing is suppressed automatically.
Every HGZY account is subject to age verification. We use a combination of registration checks and KYC document verification to ensure no one under 18 can access the platform.
HGZY support agents receive specific training in responsible gaming. They know how to have sensitive conversations and how to connect players with the right tools and resources.
Player Tools
All of these tools are free, available 24/7, and can be activated instantly from your HGZY account or by contacting our support team.
Set a maximum amount you can deposit into your HGZY account over a chosen time period. Once the limit is reached, no further deposits are accepted until the period resets.
Set a maximum session length so HGZY automatically reminds you — or logs you out — when you have been playing for too long in a single sitting.
Take a short break from HGZY without permanently closing your account. During a cooling-off period, you cannot log in, deposit, or place bets on the platform.
If you feel you need a longer break or want to stop gambling entirely, HGZY's self-exclusion tool closes your account for a minimum of 6 months or permanently.
How to Activate: To set any of these responsible gaming tools, log in to your HGZY account and visit the Account Settings section, or contact HGZY support at [email protected] and our team will apply the tool for you immediately.
Know the Signs
Most people who play on HGZY enjoy it as a form of entertainment — a way to relax, feel the excitement of a live match, or try their luck on a new slot. But gambling can become a problem for some people, and it often happens gradually.
The questions on the right are a simple self-check. If you answer "yes" to two or more of them, it may be worth taking a break or speaking to someone. There is no shame in it — recognising the signs early is the smartest thing you can do.
HGZY is not here to judge. We are here to make sure that if gambling ever stops being fun, you have somewhere to turn and tools that actually work. Reaching out to our support team about a gambling concern is completely confidential.
Remember: Gambling should never be used as a way to make money, solve financial problems, or escape from stress. If you find yourself gambling for these reasons, please use one of HGZY's responsible gaming tools or speak to our support team.
Ask yourself honestly — have you experienced any of the following?
Do you spend more money on gambling than you originally planned, even when you tell yourself you will stop?
Have you borrowed money, sold belongings, or used bill money to fund your gambling on HGZY or elsewhere?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to cut down?
Have you lied to family members or friends about how much time or money you spend gambling?
Do you chase losses — continuing to gamble after losing in an attempt to win back what you lost?
Has gambling caused problems in your relationships, work, studies, or daily responsibilities?
If you answered yes to 2 or more: Please consider using HGZY's cooling-off or self-exclusion tool, or contact our support team. You can also speak to a trusted person in your life. Taking action early makes a real difference.
Step by Step
Setting limits on HGZY takes less than two minutes. Here is exactly how to do it — no complicated menus, no waiting.
Visit hgzy.casino and log in using your registered mobile number and password. If you have 2FA enabled, complete the verification step.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu. Then navigate to the "Responsible Gaming" tab.
Select the tool you want to use — deposit limit, session time limit, cooling-off period, or self-exclusion. Each tool has a clear description and options to choose from.
Enter your chosen limit or period and confirm. Deposit limit reductions and cooling-off periods take effect immediately. Limit increases have a 24-hour delay for your protection.
If you cannot find the settings or prefer to speak to someone, contact HGZY support via live chat or email at [email protected]. We will set it up for you right away.
Reductions apply immediately. Increases take 24 hours.
Active from your next login session onwards.
Cannot be cancelled once activated. 1–30 days.
Minimum 6 months. Cannot be reversed during the period.
Full Policy
This Responsible Gaming Policy applies to all players registered on the HGZY platform. By creating an account on HGZY, you confirm that you are at least 18 years of age and that you are gambling voluntarily for entertainment purposes. HGZY reserves the right to request proof of age at any time and to close accounts where age verification cannot be completed.
Problem gambling — sometimes called gambling disorder — is a condition where a person is unable to control their gambling behaviour despite negative consequences. It affects a small percentage of gamblers but can have serious impacts on finances, relationships, mental health, and daily life. Problem gambling does not discriminate: it can affect anyone, regardless of age, income, or background.
The key difference between recreational gambling and problem gambling is control. Recreational gamblers set a budget, stick to it, and stop when they have reached their limit. Problem gamblers find it difficult or impossible to stop, even when they want to. If you recognise this pattern in yourself, HGZY's responsible gaming tools are designed specifically to help you regain control.
As a licensed online gaming platform, HGZY has specific obligations related to responsible gaming. These include:
HGZY operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, make a deposit, or play any game on the HGZY platform. We verify age at registration and may request additional documentation at any time. If we discover that a minor has accessed HGZY, we will immediately close the account, return any deposits, and report the matter as required by our licence conditions.
If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gambling websites. HGZY supports all efforts to keep gambling away from children and young people in Bangladesh.
HGZY strongly advises all players to gamble only with money they can afford to lose. Before you deposit, set a personal budget for your gambling entertainment — just as you would for any other leisure activity. Never gamble with money that is needed for rent, food, bills, or other essential expenses.
HGZY does not offer credit to players. All deposits must come from funds that belong to you. If you are experiencing financial difficulty, please do not use gambling as a solution. Contact HGZY support to activate a deposit limit or cooling-off period, and consider speaking to a financial counsellor.
It is easy to lose track of time when you are enjoying a game on HGZY. That is why we offer session time limits and reality check notifications. A reality check is a pop-up reminder that appears during your session to show you how long you have been playing and how much you have wagered. These reminders are designed to help you make informed decisions about whether to continue playing or take a break.
You can set the frequency of reality check reminders in your account settings. We recommend setting a reminder for every 30 to 60 minutes of play, especially if you tend to lose track of time when gaming.
If you have self-excluded from HGZY and your exclusion period has ended, you may request to reactivate your account by contacting HGZY support. Before reactivation, our support team will speak with you to confirm that you are ready to return to gambling in a responsible way. We may ask you to set deposit limits or session limits as a condition of reactivation. HGZY takes this process seriously and will not rush it.
If you chose permanent self-exclusion, your account cannot be reactivated under any circumstances. This is a deliberate design choice to protect players who have made the decision to stop gambling permanently.
Need Help Right Now? If you are concerned about your gambling and want to speak to someone immediately, contact HGZY's 24/7 live chat support. Our trained team will listen without judgement and help you activate the right tools for your situation. You can also email us at [email protected].