Data Protection
At HGZY, your privacy is not an afterthought — it is built into how the platform works. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.
Our Privacy Commitments
These are the core privacy principles HGZY operates by. They summarise the full policy below — please read the complete policy for all details.
HGZY does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within the HGZY platform and its trusted service partners only.
Every connection between your device and HGZY is protected by SSL/TLS encryption. This means your login credentials, payment details, and personal information cannot be intercepted in transit.
HGZY only collects the data it genuinely needs to operate your account, process payments, and comply with legal obligations. We do not collect data speculatively or for purposes we cannot justify.
HGZY gives you the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days.
All HGZY player data is stored on secure, access-controlled servers. Access to player data is restricted to authorised HGZY staff on a strict need-to-know basis with full audit logging.
In the unlikely event of a data breach that affects your personal information, HGZY will notify you promptly and take immediate steps to contain the breach and protect your account.
This Privacy Policy describes how HGZY Casino ("HGZY", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the HGZY platform at hgzy.casino. It applies to all services offered by HGZY, including casino games, sports betting, live dealer games, instant-win games, the HGZY mobile app, and any promotional communications.
By registering an account on HGZY or using any part of the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree with this policy, please do not use HGZY.
HGZY takes its data protection obligations seriously. We have designed our data practices to be transparent, proportionate, and aligned with internationally recognised privacy standards. We collect only what we need, use it only for legitimate purposes, and protect it with appropriate technical and organisational measures.
Note: This Privacy Policy should be read alongside the HGZY Terms and Conditions. Together, these two documents form the complete agreement between you and HGZY regarding your use of the platform.
HGZY collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of HGZY, and information received from third-party service providers such as payment processors and identity verification services.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Provided by you at registration or KYC |
| Contact Data | Mobile phone number, email address | Provided by you at registration |
| Financial Data | bKash / Nagad / Rocket wallet number, transaction history | Provided by you and payment processors |
| Technical Data | IP address, device type, browser, operating system | Collected automatically |
| Usage Data | Pages visited, games played, session duration, bet history | Collected automatically |
| Communications Data | Support chat transcripts, emails sent to HGZY | Provided by you via support channels |
| Verification Data | Copies of ID documents, selfies for liveness checks | Provided by you during KYC verification |
HGZY does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
HGZY uses the personal data it collects for the following purposes. We only use your data for purposes that are compatible with why it was originally collected.
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from HGZY, contact our support team at [email protected] and we will remove you from our marketing list within 5 business days.
HGZY processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Where HGZY relies on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test, contact HGZY support.
HGZY does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to protect it:
No Data Sales: HGZY has never sold player data and will never do so. Any third party that receives data from HGZY is contractually prohibited from using it for their own marketing or sharing it further without HGZY's written consent.
HGZY uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit HGZY.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your HGZY account. For a full list of cookies used by HGZY, contact our support team.
HGZY retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests. The following retention periods apply:
When data is no longer required, HGZY securely deletes or anonymises it. Secure deletion means the data cannot be recovered or reconstructed.
As an HGZY player, you have the following rights regarding your personal data. To exercise any of these rights, contact HGZY support at [email protected]. We will respond within 30 days.
Request a copy of all personal data HGZY holds about you, including how it is used and who it has been shared with.
Request correction of any inaccurate or incomplete personal data HGZY holds about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
Request that HGZY limits how it uses your data while a dispute about accuracy or lawfulness is resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to HGZY processing your data for direct marketing or on the basis of legitimate interests where your rights override those interests.
Response Time: HGZY aims to respond to all privacy rights requests within 30 days. Complex requests may take up to 60 days, in which case we will notify you of the extension and the reason for it.
HGZY is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any HGZY service.
If HGZY discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and return any deposits made to the payment method used. If you believe a minor has registered on HGZY, please contact us immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms including HGZY. HGZY supports all efforts to keep gambling away from children and young people.
HGZY implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Your Role in Security: HGZY's security measures are most effective when combined with good security habits on your end. Use a strong, unique password for your HGZY account, enable 2FA, and never share your login credentials with anyone.
HGZY may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify you via email or an in-platform notification.
Your continued use of HGZY after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using HGZY and may request account closure by contacting our support team.
We recommend checking this page periodically to stay informed about how HGZY protects your personal data. Previous versions of this Privacy Policy are available on request from HGZY support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way HGZY handles your personal data, please get in touch with our team:
For formal privacy rights requests — such as data access, rectification, or erasure — please email us with the subject line "Privacy Rights Request" and include your registered phone number so we can verify your identity before processing the request.
HGZY is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.